Returns & Exchanges Policy

We accept returns within 30 days of purchase, provided the items are in their original condition, unworn, and with all tags attached. Please log into our Returns Portal to initiate your return.

Items purchased during sale periods are Final Sale and cannot be returned or exchanged unless otherwise noted on the product page.

Return requests must be submitted through our Returns Portal. After submitting your request, you will receive instructions and a complimentary prepaid return shipping label.  We are pleased to offer completely free domestic returns.

Please allow up to 5 business days for your return to be processed and the store credit or refund will be issued. 

If you need any further assistance, please email contact@taion-wear.com. Please include your order #, the items you’d like to return, the return reason for each item, and the return type (refund or store credit).

How much does it cost to return an item?
Returns are completely free!  We will provide a prepaid shipping label at no cost to you for all domestic returns. 

Can I exchange an item?
We do not offer direct exchanges. However, you can easily return your item by visiting our Returns Portal and following the prompts. Once your return is processed, you can either receive a refund to your original payment method or opt for store credit. If you choose store credit, a gift card will be emailed to you once your return is processed, which you can use to place a new order on our website.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@taion-wear.com.